Adaptive Human Services

The intense pace and demands of Human Services creates a challenging environment for innovation and effective implementation. In this sector great ideas, programs and initiatives are rarely taken to scale, perform to fidelity or sustained over time. The key is adaptability. Becoming an adaptive organization is about embracing new ways of leading, emphasizing a team-based culture, and managing initiatives as investments. This requires critical thinking and a data-driven approach while continuing to elevate the core values of Human Services.

Implematix applies an adaptive management philosophy that engages all members of the organization using structured methods to constantly assess, analyze, and improve the quality of services it delivers as well as increase internal efficiencies and performance excellence. We ask the question, “How might we alter and accelerate the ways that we do things to improve client outcomes, engage and care for our employees and better serve our communities?” To do this, we work with our clients to pragmatically address specific and real needs, while ensuring that we are simultaneously empowering people to use what they learn.

At Implematix, we develop the capacity of those working towards a world where everyone has an equitable opportunity to thrive, irrespective of ability, age, cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, income, national origin, race, or sexual orientation.


The Implematix Method

Implematix has created tools and techniques for Human Services based on an array of proven best practices in the quality improvement, project management, and organizational development industries. Our team has extensive experience with successful and effective implementation of legislative initiatives, evidence-based practices and public policies.

We engage our clients through “distance consulting” which utilizes teleconferencing for training, meeting facilitation and coaching sessions. This approach provides maximum flexibility and cost-effectiveness for our clients.

Implematix techniques are shared with our clients through training workshops as well as demonstrated through hands-on guidance and coaching at every level of the organization. While we leverage a library of approaches and templates, each engagement is tailored to the needs of our clients at that moment. The methods we provide are designed for clients to use on future projects and initiatives without additional support from Implematix.

Father laughing and playing with his daugher.
Writing on a post it paper

Adaptive Competence™

In an organization, Adaptive Competence refers to:

The capacity to understand the nature of internal and external circumstances and to react quickly and effectively.

The ability to learn from prior successes and failures and to apply those lessons in new ways to new situations.

Having a culture of curiosity as well as established business processes to adapt to emerging circumstances.

Is there a clear strategy with goals that everyone in the organization is aligned to?

Where does your organization fall on the continuum of alignment?

Organizational Alignment Models
Quality Dimensions for Human Services

Is there clarity about what is being measured and how it relates to the experience of the primary client?

Do you see your services as a set of definable, measurable processes that can be improved in a way that affects the outcomes of your quality measures?

Have you mapped your key processes?

The SIPOC Process Model


Kush Cooper

Khush Cooper, MSW, PhD


Khush Cooper, MSW, PhD. is an Adjunct Assistant Professor at the UCLA Luskin School of Public Affairs as well as a consultant to public child welfare systems and private child welfare organizations in the areas of foster care reform, LGBTQ youth in systems, implementation science, organizational agility, and leadership.

Kevin Morgan

Kevin Morgan, MBA


Kevin Morgan MBA is a co-founder and a principal consultant at Implematix. He has over 30 years of experience leading major programs and projects in global finance and US health care. He brings depth experience in strategic planning, organizational development, portfolio, program and project management, process improvement, information technology and change management.